Shoppers are using loopholes to avoid paying for clothes online — and retailers are fighting back
Wardrobing and "digital shoplifting" are techniques being used by some younger consumers — and retailers are tightening returns policies in response.
Online Shopping
Some Amazon warehouse workers are striking. The company says it isn't affecting holiday deliveries.
Some Amazon warehouse workers walked out at several fulfillment centers Thursday. Amazon says it's not seeing holiday delivery effects.
I outsourced my Christmas shopping to a bot. The results were spooky.
Finding the perfect gift is a nightmare. Having an AI-powered bot do the shopping for me was even worse.
Return fraud is costing retailers billions. A new AI program can spot when scammers send back counterfeits.
Vrai AI claims to distinguish between real and fake products with near perfect accuracy.
Online Black Friday spending is on track to break a record this year, despite inflation
Adobe reports $7.9 billion in online spending on Black Friday, up 8.2% from 2023, and expects final online numbers between $10.7 and $11 billion.
Photos show Black Friday crowds at retailers across the US even as more shoppers move online
Black Friday crowds aren't what they used to be, but shoppers still turned out at brick-and-mortar stores in large numbers this year.
The 7 best places to buy real Christmas trees online
If you want a real tree but don't have access to a local farm, these family-run businesses and big box stores ship live Christmas trees to your door.
'I just can't': Why so many consumers are sick and tired of online shopping
It's not just you. 74% of shoppers say they've abandoned their online shopping cart because they were too overwhelmed by all the options.
Zara's website is a confounding headache — but it's also the secret to its success
Zara's website is a bewildering maze that's often criticized for being almost unusable. Yet it's helping the chain thrive amid the luxury downturn.
When it comes to shopping, the ultimate status symbol is IRL
E-commerce has gobbled up everything in retail, but in the luxury space, consumers still prefer shopping in real life and not online.
I asked a psychiatrist how to be less distracted and more productive. Her 30-day reset helped me regain control of my life.
After a night of procrastination while trying to study, Andrew Lambrecht logged out of his social media apps and stopped online shopping for a month.
A Chinese criminal ring has stolen $50 million by franchising thousands of fake online shops, experts say
A Chinese criminal organization has stolen $50 million and untold credit card numbers using a franchise of over 75,000 fake online shops, a study found.
Gen Zers say they're hooked on fast fashion, but regret their Shein hauls when the 'high' wears off
The thrill of fast fashion on TikTok shop and budget sites like Shein wears off quickly for Gen Zers who can't stop spending.
I love Facebook Marketplace. But can Mark Zuckerberg please fix this one thing?
I love Facebook Marketplace. It's the best part about Facebook. But there's one thing about it that really annoys me. Can we please get it fixed?
TikTok is the No. 1 social-media app for Gen Z to shop on, but Facebook rules among millennials and boomers. Here are 4 key takeaways from a new survey on social shopping.
A new survey from creator-management firm Grin found that users are leaning into social media to find and buy products more than ever before.
I spent 10 minutes shopping for a mattress topper online, and it dispelled all notions of online privacy I ever held
After I briefly browsed a website, the company sent me an unsolicited email. Data-privacy experts say companies know more about you than you think.
Is your mom a 'Temu victim'?
We know older shoppers love Temu and the fun, cheap household items it sells. Their kids think that's cringe, and are calling them "Temu victims."
French post offices are trialling changing rooms to let people try on their online purchases
If an idea being tested by La Poste catches on, one of the most annoying aspects of online shopping could be swept away.
How to sell on TikTok Shop
Learn how to sell on TikTok Shop. The app is investing in e-commerce with its new feature. Here's how brands and creators can set up a Shop and start.
Wayfair CEO tells employees the company is profitable once again — but to expect long hours and 'blending work and life'
Wayfair's CEO wrote that it was "back to winning" but that employees shouldn't get lazy. Read his memo to workers.