How big banks decided the futures of America's small businesses: The inside story of how $349 billion in government cash was doled out in just 12 days, leaving thousands of entrepreneurs without relief

By Alex Morrell , Jennifer Ortakales Dawkins , Rebecca Ungarino , and Dominick Reuter

2020-04-25T12:58:00Z

The launch, rollout, and exhaustion of the first round of the Paycheck Protection Program was as high stakes as it was complicated.
Banks had to reconfigure how they worked and contend with antiquated government tech.
Larger customers often got hands-on treatment from bankers, while the smallest businesses had to go through online portals.
A huge backlog has already built up for the next round of PPP, and banks are warning there won't be enough to go around.
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